Effective Date: 04 July, 2024
At Promely.com, your satisfaction is our top priority. This Refund and Returns Policy outlines the conditions under which we process refunds, manage returns, and handle service-related concerns. By using our services, you acknowledge and agree to the terms specified below. If you have any questions or concerns, please do not hesitate to reach out to us at [email protected].
1. Eligibility for Refunds
We strive to provide services that meet and exceed your expectations. If the initial design concepts or project deliverables do not align with the agreed-upon requirements, and no significant revisions have been initiated, you may be eligible for a refund. To qualify, you must:
- Submit a refund request within 14 days of receiving the initial deliverables.
- Clearly outline the reasons for dissatisfaction and provide any relevant feedback.
Refunds are not applicable once a project moves beyond the initial concept phase or if major revisions have been requested and initiated.
2. Non-Refundable Services
Certain services are non-refundable due to the nature of the work involved and third-party costs. These include but are not limited to:
- Domain Registration Fees: Domains are registered with third-party providers and are subject to their own policies.
- Hosting Fees: Hosting services are managed externally and billed separately, making them non-refundable.
- Completed Stages Beyond Initial Design: Any work completed after approval of the initial design concepts, such as coding, content integration, or final deliverables, is considered non-refundable.
3. Refund Request Procedure
If you believe you are eligible for a refund, please follow these steps:
- Contact Us: Send an email to [email protected] within 14 days of receiving the initial deliverables, specifying your concerns and refund request.
- Provide Details: Include your project reference number, a brief description of your issue, and any supporting documentation that may help us understand your request.
- Review Process: Our team will review your request and respond within 7 business days with a resolution or request for additional information.
4. Processing and Issuing Refunds
Once a refund is approved, it will be processed within 14 business days. Refunds will be issued using the same payment method used during the original transaction, unless otherwise agreed upon. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.
5. Changes to this Policy
We reserve the right to modify this Refund and Returns Policy at any time to reflect changes in our business practices or legal requirements. Any changes will be effective immediately upon posting on this page. We encourage you to review this page periodically to stay informed about our policies.
6. Contact Us
Your feedback and concerns are important to us. If you have any questions regarding this policy or wish to discuss a specific case, please feel free to reach out:
📧 Email: [email protected]
📞 Phone: +88 01601 872024
🌐 Website: www.promely.com
💬 WhatsApp: Start Chat
Thank you for choosing Promely.com. We are committed to providing a seamless and positive experience for all our clients.
